We do not take returns (hence, no refund) due to hygiene reasons.
Our exchange policy is hassle-free and simple. You can request a size exchange within 10 days from delivery.
To initiate an exchange, please drop us an email with your order number at firstname.lastname@example.org or ping us on Whatsapp.
The terms of exchange are as follows:
- Only size exchange is available
- All reverse shipping charges will have to be borne by the customer. Please send your product to be exchanged to the following mailing address
Zoof Products Private Limited
Shop no 23, Palm Beach Residency,
Wadhwa Building, Near Rashmi Clinic
Sector 4, Nerul, Navi Mumbai – 400706
Contact: +91 7021555645
Use this number only for reverse shipments. To get in touch with us, click here.
- You can request for exchange only once
- If the product is damaged or used, it is not possible for us to accept an exchange request. Please make sure that you use the product indoors. Also, if your trying our shoes to check for size, please clean your pup's paws before you put the shoes on
- Products that are sold in packs cannot be exchanged as individual items
- We ask that you preserve the product in its original condition with packaging
- Delivery charges are not refundable under the exchange
In case you would like to cancel the order, it is possible anytime before the order is dispatched. Cancellation charges of Rs. 99 would be deducted and the remaining amount would be credited back to you. We deduct this amount as we have to pay the payment gateway and e-commerce platform a % of the transaction even if the order gets cancelled.