Privacy policy

This Privacy Policy explains how we (Zoof Pets) collect, use, and share your personal information when you visit our website or use our services.

Your Agreement

  • By using our services, you agree to the terms of this Privacy Policy. If you disagree, please don’t use our services.

Updates to This Policy

  • We may update this policy from time to time. When we do, we’ll post the new version on our site and update the "Last updated" date.

How We Collect Your Information

Directly From You

  • Contact Details: We collect your name, address, phone number, and email.
  • Order Information: We collect details like your billing and shipping addresses, payment information, and what you buy.
  • Account Information: Your username, password, and security questions.
  • Shopping Details: Items you view, add to your cart, or purchase, plus loyalty points and gift cards.
  • Customer Support: Information you share when contacting us.

Automatically From Your Usage

  • Usage Data: We collect information like your device type, browser, IP address, and how you interact with our site using cookies and similar technologies.

From Third Parties

  • Vendors and Partners: We may receive information about you from companies we work with, such as payment processors and service providers.

How We Use Your Information

Providing Services

  • We use your information to process orders, manage your account, and handle returns or exchanges.

Marketing and Advertising

  • We may send you promotional messages or show you ads based on your preferences.

Security and Fraud Prevention

  • We use your data to protect against fraudulent or illegal activity.

Improving Services

  • Your information helps us provide better customer support and improve our services.

How We Use Cookies

Purpose of Cookies

  • Cookies help us remember your preferences, run site analytics, and tailor content to you.

Managing Cookies

  • Most browsers accept cookies by default, but you can change your settings to block or remove them. However, blocking cookies may affect your experience on our site.

Sharing Your Information

With Service Providers

  • We share your data with vendors who help us operate our site, process payments, and fulfill orders.

With Business Partners

  • We may share information with partners for marketing and advertising purposes.

In Special Cases

  • Your data may be shared if we’re involved in a business transaction (like a merger), to comply with legal requirements, or to protect our rights and users.

Your Rights and Choices

Accessing Your Information

  • You can request to see the personal information we hold about you.

Correcting or Deleting Information

  • You can ask us to correct inaccuracies or delete your data.

Managing Your Preferences

  • You can opt out of marketing emails anytime, though we may still send you non-promotional messages.

Exercising Your Rights

  • Depending on where you live, you may have additional rights. Contact us if you’d like to exercise them.

Security and Data Retention

Keeping Your Data Safe

  • While we strive to protect your data, no security system is perfect. Be cautious when sending sensitive information online.

How Long We Keep Your Data

  • We keep your information only as long as necessary to provide our services, comply with laws, or resolve disputes.

Special Notes

Children's Privacy

  • Our services aren’t meant for children, and we don’t knowingly collect their information.

Links to Other Sites

  • We may link to third-party websites that have their own privacy policies. We aren’t responsible for their content or practices.

International Data Transfers

  • Your data may be transferred and processed outside your country, with protections in place for European users.

Contact Us: If you have questions or concerns about your privacy, or want to exercise your rights, please contact us at orders@zoofpets.com or visit us at Shop no 23, Palm Beach Residency, Sector 4, Nerul, Navi Mumbai, MH, 400706, IN